# Module 6: Inbox of All Requests from Customers & the Business

**Module 6** - Provides an in-depth look at managing and prioritizing inbound requests, which are crucial feedback elements for product development and iteration. Users will to learn to streamline the process of capturing and organizing requests from customers and stakeholders. This module emphasizes the importance of treating these requests as a valuable source of insight for continuous improvement and customer satisfaction.

* **Request Categorization:** Users will learn to categorize requests by type, urgency, or any other relevant criteria to facilitate efficient handling and prioritization.
* **Request Analysis:** The module will cover techniques for analyzing the requests to extract actionable insights and identify common themes or recurring customer pain points.
* **Integration with Product Strategy:** Guidance will be provided on how to align customer and business requests with the product roadmap and existing strategies.
* **Communication Tools:** Features that enable users to respond to requests, manage expectations, and communicate outcomes effectively will be detailed.
* **Tracking and Reporting:** The module will show users how to track the status of requests and generate reports that reflect how customer feedback is driving product changes.

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**All "Requests" can be uploaded in the&#x20;**<mark style="color:yellow;">**REQUEST**</mark>**&#x20;tab**

<figure><img src="/files/DgZJa4jLQCckTQO2y6Lm" alt=""><figcaption></figcaption></figure>

**Manage Toggle -** Allows users to handle the status and details of requests, with options to edit, delete, or moving requests to different categories or folders.

**Capture Toggle -** Record new requests directly from the Iteright interface, which could include user feedback, feature requests from customers, or internal requests from team members.

**New Request -** Allows users to create a new request entry where they can input details such as the request's nature, the requester's information, and any specific requirements or deadlines associated with it.

**Like & Dislike - I**nteractive elements that allow users to upvote or provide feedback on particular requests, fostering a collaborative environment where the most popular or critical requests can be easily identified.


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